Privacy Policy

Introduction

Information We Collect

1. Registration & Account Information: When you register an account on our platform, we collect information such as your email address, user name, and contact phone number (voluntary).
2. Order & Payment Information: When you place an order and complete payment, we collect your delivery address, contact person, phone number, order number, product information, payment amount, and payment method information (to complete order fulfillment and payment settlement).
3. Browsing & Usage Information: We automatically collect non-identifiable platform usage data, such as the product pages you browse, the duration of platform access, and your device type (to optimize our platform experience and product recommendation).
4. Customer Service Information: When you contact our customer service for after-sales, consultation, or complaint processing, we collect the communication content and relevant order information you provide (to solve your problems and provide targeted services).

How We Use Your Personal Information

1. To complete the processing of your orders, including order verification, product shipping, delivery tracking, and after-sales service.
2. To provide you with personalized product recommendations, promotional information, and platform update notifications (you can unsubscribe from promotional information at any time).
3. To optimize the design and function of our official website, improve the user experience, and analyze the operation data of the platform.
4. To handle your customer service requests, including return and refund applications, product quality complaints, and technical consulting.
5. To ensure the security of the platform and transactions, prevent fraud, and protect the legitimate rights and interests of you and our platform.

Information Protection & Security

1. Technical Protection: We use encryption technology (e.g., SSL) to protect the transmission of your personal and payment information on the platform, and store the collected personal information in secure cloud servers with access control.
2. Managerial Protection: We establish a strict internal information management system, limit the access scope of employee personal information, and conduct regular privacy protection and information security training for employees.
3. Regular Security Checks: We conduct regular security vulnerability scans and system upgrades on our platform and servers to timely eliminate potential security risks.

Information Sharing & Disclosure

1. With your prior written or electronic consent, we share the necessary personal information with third-party logistics partners to complete product delivery.
2. We provide the necessary information to third-party payment platforms only for the completion of order payment and refund processing, and require such third parties to protect your personal information in accordance with relevant laws and our requirements.
3. In accordance with the provisions of national laws, regulations, or the requirements of judicial and administrative authorities, we disclose the relevant personal information as required.

Your Rights to Personal Information

1. Inquiry & Correction Right: You can log in to your platform account to inquire about and correct your personal account information, delivery address, and other relevant data at any time.
2. Deletion Right: If you no longer use our platform services, you can apply to our customer service team to delete your account and related personal information (subject to the retention of order records in accordance with relevant laws).
3. Unsubscribe Right: You can unsubscribe from our promotional information, product updates, and other push notifications at any time through the unsubscribe link in the email or by contacting our customer service.
4. Withdrawal of Consent Right: You can withdraw your consent to our collection and use of your personal information at any time, and we will stop the relevant collection and use activities in a timely manner (excluding the information processing conducted based on the consent before withdrawal).

Policy Updates