Shipping Policy

General Shipping Principles


Orbit Online Sale provides global shipping services for all products sold on our e-commerce platform. We adhere to the principles of fast processing, timely delivery, and free shipping for all orders, ensuring that our customers receive their purchased irrigation and gardening products efficiently and without additional logistics costs. All shipping-related transactions are settled in US Dollars (USD), with no hidden shipping fees included in product pricing or order settlement.

Order Processing & Shipping Timing


  1. Order Verification: After a customer places an order and completes payment, our professional logistics team will verify the order information (including product specifications, quantity, and delivery address) within 24 hours.
  2. Shipping Fulfillment: For all verified and paid orders, we guarantee to arrange shipping from our warehouse within 1-3 business days. We work with reliable international logistics partners to ensure the safe and timely dispatch of all products.

Delivery Timing


The estimated delivery time for all shipped orders is 6-12 business days from the date of shipping, applicable to all domestic and international delivery addresses. The actual delivery time may vary slightly due to factors such as local logistics efficiency and customs clearance (for international orders), and our team will provide real-time shipping tracking information for customers to check the delivery status at any time.

Free Shipping Policy


  1. Universal Free Shipping: All products on the orbitonlinesale.com platform enjoy free standard shipping, with no minimum order amount requirement. Customers do not need to pay any shipping fees for any single or multiple product orders.
  2. Shipping Method: We will select the most appropriate logistics method based on the product type, weight, and delivery address to ensure delivery efficiency and product safety, with all logistics costs borne by Orbit Online Sale.

Shipping Notices


  1. Tracking Information: After the order is shipped, a shipping confirmation email with a tracking number and logistics query link will be sent to the email address registered by the customer. Customers can track the real-time delivery status of their orders through the link.
  2. Address Accuracy: Customers are responsible for providing accurate and complete delivery addresses (including street, number, postal code, contact person, and phone number). If the delivery is delayed or failed due to incorrect or incomplete address information provided by the customer, Orbit Online Sale is not liable for related losses.
  3. Product Signing: Upon receiving the goods, customers are advised to check the packaging and product condition on the spot. If the packaging is damaged or the product is defective, please refuse to sign and contact our customer service team immediately for processing.